The Elearning Community • Send new login credentials to users
Page 1 of 1

Send new login credentials to users

Posted: Thu Oct 06, 2022 12:16 pm
by Graeme59
Hi,
Has anybody else found that after

Selecting a user in the organisation chart
More actions
Edit
Ticking the new password box
Completing the new password field
Send new login credentials to users
Submit

No email is sent to the user.
This happens in version 3.3/3.21/3.20/3.01.

Previously it resent the original 'Welcome email' with the updated password.

Cheers
Graeme

Re: Send new login credentials to users

Posted: Thu Oct 06, 2022 1:01 pm
by alfa24
Check under Settings / System Configuration / Event Manager if "User has been modified" event is set for mandatory email notifications.

Re: Send new login credentials to users

Posted: Thu Oct 06, 2022 1:04 pm
by max
Did you enable the "user has been modified" event?
That's what triggers the notification. If you enable it, it works correctly.

You just have to customize the email text (in the languages) to make it look more like the "welcome email".

Before, the event triggered the initial "welcome emal" notification, now it triggers a different email. And I believe this to be correct, because it's actually a slightly different thing.

Re: Send new login credentials to users

Posted: Thu Oct 06, 2022 2:03 pm
by Graeme59
Hi Max.
Once again you have proved to be the fountain of all knowledge.
Cheers mate.

This site uses cookies.

Some of the cookies we use are essential for parts of the site to operate and have already been set. We also use Google Analytics scripts, which all use cookies.
You may delete or block all cookies from this site in your browser options.