Not Able to create user

Backend functionalities: user management, course management, reports, certificates, etc.
Post Reply
rudy
FormaLms User
Posts: 33
Joined: Fri Nov 29, 2019 7:33 am

Not Able to create user

Post by rudy »

Hi I am trying to create user in format 2.4.2, but it is not allowing me to do and giving some error exclamation mark.

https://scrn.li/DB0ox0EYVYqoZQ

alfa24
Senior Boarder
Posts: 1006
Joined: Fri Nov 24, 2017 8:45 am
Version: forma.lms 1.4.2

Re: Not Able to create user

Post by alfa24 »

Are you filling all the fields?
I'm Jasmines, the One. If you need, you can contact me.

rudy
FormaLms User
Posts: 33
Joined: Fri Nov 29, 2019 7:33 am

Re: Not Able to create user

Post by rudy »

No only username and email and password. It was working fine in previous versions

alfa24
Senior Boarder
Posts: 1006
Joined: Fri Nov 24, 2017 8:45 am
Version: forma.lms 1.4.2

Re: Not Able to create user

Post by alfa24 »

What if you fill first and last name?
I'm Jasmines, the One. If you need, you can contact me.

rudy
FormaLms User
Posts: 33
Joined: Fri Nov 29, 2019 7:33 am

Re: Not Able to create user

Post by rudy »

I tried, it is still gving the ssame error

alfa24
Senior Boarder
Posts: 1006
Joined: Fri Nov 24, 2017 8:45 am
Version: forma.lms 1.4.2

Re: Not Able to create user

Post by alfa24 »

Since I can't test on a 2.4.2, I can suppose this is related to your SMTP issue.
I'm Jasmines, the One. If you need, you can contact me.

User avatar
max
FormaLms Guru
Posts: 2405
Joined: Thu Mar 01, 2012 10:41 am
Version: forma.lms 2.4
Contact:

Re: Not Able to create user

Post by max »

Ok, Alfa24 made me guess what's happening with user creation. Since you cannot send e-mails, and the lms is supposed to send an email when you create a user, then you are not able to create it.
Turn off the automatic notification (it's the first one in the Event Manager) section and you'll be able to create users.
---------------------
Massimiliano Ferrari
Elearnit - Elearning e Knowledge Management
https://www.elearnit.net
https://www.linkedin.com/in/massimilianoferrari
m.ferrari[at]elearnit.net
Skype: m_ferrari_it

rudy
FormaLms User
Posts: 33
Joined: Fri Nov 29, 2019 7:33 am

Re: Not Able to create user

Post by rudy »

Is it mandatory to turn off, as it was not off in 2.3 version and it is working, however i did that but it is still giving same issue. please can my email problem be solved also, as i actually talked so much about forma in front of my boss and now it is not working, so it is becoming a problem for and i really dont want to shift to any other lms

alfa24
Senior Boarder
Posts: 1006
Joined: Fri Nov 24, 2017 8:45 am
Version: forma.lms 1.4.2

Re: Not Able to create user

Post by alfa24 »

If the "unable to create user" error is related to YOUR SMTP problems, you'll have to fix it on your own.
Otherwise, you'll have to wait for un-associated users (as I am) to download 2.4.2 and try to replicate the issue, that is when the next version will be released.
I bet on the first case, to be honest.
I'm Jasmines, the One. If you need, you can contact me.

Post Reply